Frequently Asked Questions


What is your cancellation policy?

Deposit Policy
Deposits will be taken within 24 hours of booking and will require a valid credit card number.

Cancellation Policy

Cancelling 21 days prior to arrival date, full deposit will be refunded. Cancelling within 21 days of arrival date, the full deposit will be forfeited. Notice of cancellation must be received by email to the resort.


What is the difference between a one-bedroom suite and an Edgewater Beach Bungalow?

The main difference between a one-bedroom suite and a one-bedroom cottage is location and groupings. Our Terrace Suites are generally located near the water and the decks face the water. The suites are usually grouped in series of three to five units. The Edgewater cottages are located past our beach area and not all have a lake view. The units are either independent cottages or are in groups of two. They all have deck areas as well. We also have larger independent cottages that are two and three bedrooms that are located throughout the property.

What is the difference between Lodge Style Rooms and Suites and Cottage accommodation?

The primary difference between lodge style and suite and cottage accommodation is the suite and cottage accommodation has a living room area separate from the bedroom area. Suite and cottage accommodation also has a deck and a vanity area in the living room. Lodge style (hotel style) accommodation is just one room with a bathroom, no sitting room or living room exists with this type of room.

What is your capacity?

The capacity for guests at Clevelands House varies depending on the type of guests we have here. The single adult capacity is 112 people, the double occupancy capacity is 224 people, and during family season our capacity can be anywhere between 300-350 people with the family make up being the factor that plays the largest role in our high guest counts. But don’t worry! On 408 acres of fun filled beautiful Muskoka property you will never feel crowded.

How many rooms do you have?

Clevelands House has a total of 117 units on the property. Our North Lodge has 38 standard hotel rooms, the Manor House has 9 rooms. Our deluxe accommodation breakdown is the following: 28 Suites, 13 one bedroom bungalows, 16 two bedroom bungalows, 7 three bedroom bungalows, and 3 one room cottages.

Is there anything I need to bring?

Some of our return guests often bring snacks and beverages to keep in their bar fridges in their room for in between meals. Some other suggestions are a hair dryer, shampoo and soap (small bars are provided in the room) back packs or bags for the children to keep their bathing suits, hats and towels in for the program, sunscreen and bug repellent.  Beach towels can be taken out on a daily basis from beach or pool.

What is included in the room?


Our guest rooms have all of the comforts of time spend at the cottage. Each room has it’s own mini fridge for your own snacks and beverages. Your room rate also includes complementary access to recreation events, live entertainment for families and adults, and access to all of our resort amenities (with a few exceptions that require a small additional charge – but at a discount for our resort guests!).

Can we bring our own boat or personal watercraft (i.e. seadoo, jetski)?

Guests of Clevelands House are more than welcome to bring their own watercraft. You need only to advise our reservations department either when you book or in advance of your arrival so that we can give you a parking tag for your watercraft and show you the parking areas on the site and which dock slip is yours for your stay. Our guest only docking system will be booked on a first come, first serve basis, so let us know as soon as you decide to bring watercraft with you.

Do you allow pets?

So that there will be no misunderstandings, we must insist that you do not bring any pets with you.

When is Check-In and Check-Out

Check-in time is 4:00pm and check-out time is 11:00am.

Do you have Wifi?

The resort has intermittent and limited internet connection to the entire resort. The best connection is found in the Main Office or at c.j. minett’s.

Recreation & Entertainment

What kind of entertainment do you have?

Our nightly entertainment consists of a variety of different performances ranging from live bands and family campfires!

What is the beach like?

Clevelands House has a large, shallow sandy beach area that is available for all our guests. Lake Rosseau is a fresh water lake that is ideal for swimming and is one of the three Muskoka Lakes . The lake is usually quite warm by the end of June (75 degrees or so) with the shallow water at the beach area being much warmer. The beach is very shallow for approximately fifty feet out and is often utilized by parents of small children that can only wade.

What types of recreation do you offer?

Included in your room rate is complimentary access to recreational events such as yoga and fitness classes. We also have 4 pools, 2 hot tubs, extensive hiking and biking trails, complimentary paddleboats, canoes, kayaks, and paddleboards. Although most of the recreational activities at the resort are included in your rate, we also offer waterskiing lessons and runs, an on-lake waterpark, bike and motorized boat rentals at a small additional charge.

Is there fishing?

Fishing is available in the area on both Lake Rosseau and the other Muskoka Lakes . Many guests fish directly off our dock. Early morning and early evening are the best times. Guests under 18 do not require a fishing license.

Is there golfing available?

Absolutely. We have our own 18 hole golf course, The Rock, designed by Nick Faldo as well as a small par 3 course. Both are available at discounted rates for our resorts guests. Click HERE to visit the Rock’s website.


What is the Kid’s Camp like?

It operates daily with the exception of Sundays and is similar to a day camp with many planned activities such as arts and crafts, theme days, nature walks and sports activities. The children are grouped according to age, for example 3 & 4 year olds are one group, 5 & 6 another. Our program caters to children ages 3 to 13.

The Toddler programs run from 9:45 am to 12:30 p.m. and then from 1:30 p.m. to 4:30 p.m. We have within our Toddler area age specific toys and a small-scale climber. There are activities for the “little ones” to do that are geared toward their capabilities and again the toddlers are grouped together according to age.

The regular program runs from 9:45am to 4:30pm. There is a sports program offered for the older children age 7-9. This sports program would have a greater focus on sports activities and less arts and crafts. Lunch is served during the day program with menus geared towards the appetites of children.

For all activities a daily agenda is given to parents so that if they want to meet up with their children they know where their group will be.

Is babysitting available in the evening?

Babysitting is available here at Clevelands House from our staff. Private babysitting can be arranged through the Kids Camp office by 5:00 p.m. the day the babysitting is required. You must pay the babysitter directly, at a rate of $12.00 an hour. Hall babysitting is available each evening free of charge in our North Lodge building. Hall sitting is where staff members are posted in the hallways and watch a block of rooms at once. Parents sign in with the hall sitter and indicate their children’s names and ages and provide a key for the room. Parents must sign their children up at the Front Desk or the Playworld office by 5:00 p.m. daily to ensure a hallsitter scheduled.

Enquire about our Private Babysitting services during the day for children under the age of 3 depending on availability. Sign up in the Playworld office by 5:00 p.m. the day before the babysitting is required.


When do you do your summer hiring?

Clevelands House encourages applicants to send in a resume and cover letter from December until mid-February. Typically, selected applicants are interviewed in Toronto on the last weekend of February.  Click here for more details.

Where are you located?

Click here for directions

We are located in Muskoka approximately the following distance from the cities listed below:

Toronto  222 km (139 miles)

Buffalo  384 km (240 miles)

London  396 km (248 miles)

Detroit  600 km (375 miles)

Cleveland  648 km (405 miles)

Pittsburgh  720 km (450 miles)

Montreal  772 km (483 miles)

Niagara Falls  348 km (218 miles)